Refund and Return Policy

Return & Refund Policy

At Nalain Trading FZE, customer satisfaction is our top priority. We want you to be fully satisfied with every purchase you make. If you are not satisfied with your order, we're here to help.

Returns

You can return a product within 7 days of receiving your order, provided the item meets the following conditions:

• The item must be unused, unworn, and in its original packaging.

• The product must be in the same condition that you received it.

• The return must include all original tags, manuals, accessories, and proof of purchase (invoice or receipt).

Please note:

• Products that are damaged due to misuse, negligence, or not following the care instructions will not be eligible for return.

• Certain items like personal care products, batteries, opened electronics, or customized items are non-returnable for hygiene and safety reasons.

How to Request a Return

To initiate a return:

1. Contact our support team at [Your Support Email] or WhatsApp us at [Your Number] within 7 days of receiving your item.

2. Provide your order number, product name, and reason for return.

3. Once approved, we will provide instructions for return pickup or drop-off.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7–14 business days, and a credit will automatically be applied to your original method of payment.

Please note:

• Shipping fees (if any) are non-refundable.

• In case of Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit.

Exchange Policy

We currently do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please notify us within 48 hours of delivery with photos of the issue. We will replace the item at no additional cost.